Privacy Policy

How we collect, use, and protect your personal information.

Last updated: April 12, 2026

At Lingrado, we take your privacy seriously. This policy describes how we handle your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

Account Information

Name, email address, password, and profile picture when you register.

Assessment Data

Speaking and writing submissions, audio recordings, text inputs, and AI-generated feedback.

Usage Information

Browser type, device information, IP address, pages visited, and features used.

Communication Data

Messages you send us, feedback forms, and support requests.

We may also collect information from third parties, including educational institutions that invite you to join their workspace.

How We Use Your Information

  • Provide and maintain the serviceOperate our platform, process your assessments, and deliver AI-powered feedback.
  • Personalize your experienceTailor content, recommendations, and difficulty levels to your proficiency profile.
  • Improve our platformAnalyze usage patterns to enhance features, fix bugs, and develop new capabilities.
  • Communicate with youSend service-related notices, respond to inquiries, and provide account updates.
  • Ensure securityDetect and prevent fraud, abuse, and security incidents.
  • Comply with legal obligationsMeet regulatory requirements and respond to lawful requests.

Information Sharing

With your institution

If you join a classroom or institution, your progress data may be visible to teachers and administrators within that organization.

With service providers

Trusted third-party processors who help us operate the platform. These providers are bound by confidentiality obligations.

For legal compliance

When required by law, court order, or governmental authority.

With your consent

When you explicitly authorize sharing for specific purposes.

  • We do not sell, trade, or rent your personal information to third parties.

Data Security

  • EncryptionData in transit uses TLS/SSL encryption. Data at rest is encrypted using AES-256.
  • Access ControlsStrict access controls limit who can access personal data, with role-based permissions.
  • Regular AuditsWe conduct security reviews and penetration testing.
  • Secure InfrastructureHosted on secure, SOC 2 compliant infrastructure.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

International Data Transfers

Standard Contractual Clauses

SCCs approved by relevant authorities.

Framework Compliance

Compliance with applicable data protection frameworks.

Processing Agreements

Data processing agreements with all service providers.

  • Lingrado is a global platform. Your information may be transferred to and processed in countries outside your residence.

By using our services, you consent to such transfers.

Your Rights Under GDPR

  • Right to AccessRequest copies of your personal data.
  • Right to RectificationRequest correction of inaccurate data.
  • Right to ErasureRequest deletion of your personal data ("right to be forgotten").
  • Right to Restrict ProcessingRequest limitation of data processing.
  • Right to Data PortabilityReceive your data in a structured, machine-readable format.
  • Right to ObjectObject to processing based on legitimate interests.
  • Right to Withdraw ConsentWithdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at [email protected]. We respond to all legitimate requests within 30 days.

Data Retention

Account data

Retained until account deletion, then anonymized within 90 days.

Assessment submissions

Retained for 3 years to support historical progress tracking.

Usage logs

Anonymized after 1 year.

Support communications

Retained for 2 years after resolution.

Some data may be retained longer for legal compliance, dispute resolution, or enforceability of our terms.

Cookies and Tracking

Essential cookies

Required for authentication, security, and core functionality. Cannot be disabled.

Analytics cookies

Help us understand how you use the platform. Data is anonymized and aggregated.

Preference cookies

Remember your settings and preferences.

See our Cookie Policy for details. You can control cookies through your browser settings.

Children's Privacy

  • Lingrado is not intended for children under 16 years of age.
  • We do not knowingly collect personal information from children under 16.
  • If we become aware of data collected from a child under 16 without parental consent, we will delete it promptly.
  • Educational institutions are responsible for obtaining appropriate parental consents before student data is processed.

Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • We will notify you of material changes by posting the updated policy and updating the "Last Updated" date.
  • We may also send an email to the address associated with your account.
  • Continued use of the platform after changes constitutes acceptance of the revised policy.

Questions about your privacy?

Contact our data protection team at [email protected]

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